Help with Ordering

  1. Payment
  2. Deliveries
  3. Refunds & Damages
  4. Cancelling Your Order
  5. Terms & Conditions

Payment

  1. Please ensure your email address is correct as this is where your order confirmation will be sent.
  2. Upon selecting "Complete Order" you will be taken to the WorldPay secure payment pages.
  3. Once payment has been processed you will be taken back to the Odysea On-line Store website.
  4. A confirmation email will be issued by WorldPay. Please keep this in a safe place.

Deliveries

  1. Deliveries can only be made to UK mainland addresses. Please call us directly for deliveries to other areas.
  2. Deliveries to mainland UK addresses totalling more than £50 are not subject to a delivery charge and the same applies to orders of ambient products only of over £30. For all other orders, the following delivery charges (including VAT) will apply: Mainland UK orders totalling less than £30.00 delivery charge is £6.95, plus £5.00 for chilled products; Mainland UK orders that include chilled items totalling less than £50 are subject to £5 surcharge for premium next day delivery service; Scottish Highlands charge is £10.95 plus £5.00 for chilled products; Northern Ireland delivery charge for all orders is £24.00, plus £5.00 for chilled products; Islands (including Channel Islands) delivery charge for all orders is £34, plus £5.00 for chilled products.
  3. We can only deliver to one single address. Orders will not be split.
  4. We aim to deliver all orders within 5 working days. Deliveries are only made Monday-Friday between 9am and 6pm.
  5. A third party courier company is used to deliver orders on our behalf. A signature for delivery is required so please ensure someone is available to receive the order.

Refunds & Damages

  1. Please call us directly if you are unhappy, for whatever reason, with your order.
  2. Please call us directly if any product is damaged on receipt of the order. A photograph of the product will be required.

Cancelling Your Order

  1. If you chose to cancel you order then a refund will be issued within 30 days.
  2. If goods have been received they will need to be returned in the condition they were received in and at your own expense before a refund is issued.

Terms & Conditions

View full Terms & Conditions

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